frequently asked questions
about ics remote learning

Please refer to this page for answers to frequently asked questions about support for Remote Learning. If you have other questions that are not related to academic concerns, please contact Jason Dropik, Head of School at jdropik@ics-edu.org.

Q:  What is ICS Remote Learning? 

A: ICS Remote Learning is how we will provide our students with learning opportunities while the school is closed due to the state mandate. Teachers will provide lessons for students, both online and offline, to continue new learning of grade level content as if we were in the classroom. Teachers will also be available to answer questions about lesson plans.  Interventionists and Social Workers are also available to provide support. 

tech help line
Call (414) 525-6126 or email: help@ics-edu.org
We will respond within 24 hours

administration

academic staff

language & culture teachers

instructional support

student/family support

Q:  How do I log into my child’s school accounts?

A:  Your child should already be able to log into their accounts. When they turn their iPad or Chromebook on, the screen automatically opens the Student Landing Page. From there, your child should be able to view and navigate to the week’s lessons. If your child has trouble accessing his/her school accounts, please contact your child’s classroom teacher.

Q: What is the Student Landing Page?

A: The Student Landing Page is a website for students that acts as a “home screen” on iPads and Chromebooks.  The Student Landing Page should already be familiar to all of our students as this is how they have used their iPads and Chromebooks here at school. When a student turns on an ICS-issued Chromebook or iPad, the Student Landing Page is the first image seen.  From there, students will be able to view and navigate through their lessons and activities for the week. 

For students using their own personal computer, the Student Landing Page is accessible HERE.

Students in grades 1-8 will be using Google Classroom to access resources and lessons and to submit their assignments.  Students in grades K4 and K5 will use ClassDojo.  

Remote learning activities and links will be posted on your child’s grade level Student Landing Page by 8:00 am Monday of each week that ICS Remote Learning is in session.  

Q:  How does Google Hangouts/Meet video conferencing work? What do I need to know?

A:  Google Hangouts/Meet has been enabled for each ICS student. Google Hangouts/Meet video conferencing is an optional tool that teachers may choose to use; they will not use it everyday. Google Hangouts/Meet will be used when teachers need to connect with students for one-on-one instruction, for helping the class feel more connected to one another or to record the instruction so that students who need to revisit the lesson, can do so at a later time.

Invitations to join a Google Hangouts/Meet video conferencing will be sent to your child’s school-issued email account, or as an announcement in Google Classroom when a teacher creates a session.

  • Students should check their email on a daily basis.
  • Students only need to click the link in the invitation to join a video from their teacher. 
  • Students will not be able to join the meeting before the teacher, or to stay in the meeting after the teacher. All Google Hangouts/Meet sessions will begin and end with the teacher signing on or off.
  • Google Hangouts/Meet video conferencing will be scheduled ahead of time so parents / guardians can plan accordingly.

Q: What if I need technical assistance with Remote Learning ? 

A:  If you need help with technical, iPad or Chromebook issues, you can call the Tech Help Line at help@ics-edu.org or call (414) 525-6126. Please include as much detail as possible in your email or phone message. Include a phone number so that the Tech Help Desk can get back to you quickly. Messages will be returned within 24 hours and in the order in which they were received.

Q:  What do I do if I don’t have access to the internet at home? 

A:  If you are experiencing problems with an internet connection, please contact (414) 525-6100. Please note that Spectrum is the primary cable internet service provider in Wisconsin and covers a majority of our state.  Spectrum is also offering an Education/Family/COVID-19 promotion for families. For more information, please visit their website at: https://www.spectrum.net/support/internet/coronavirus-covid-19-educational-internet-offer.

Q:  How do I know what assignments my child should complete? 

A:  Your child’s teacher will communicate assignments on the Student Landing Page each Monday morning. The Student Landing Page provides a snapshot of all the subjects and specials for your child’s grade level for the week. It is important that your child checks the Student Landing Page on a regular basis. Students in grades 1-8 will be able to access and submit assignments through Google Classroom. Students in grades K4 and K5 will access assignments through Class Dojo. If you have questions about your child’s assignments, please contact their teacher. 

academic staff

language & culture teachers

Q. How will my child be graded during Remote Learning?

A.  Assignments and assessments will not be “graded” during remote learning.  However, students are required to complete assignments and assessments, and teachers will be giving students feedback to ensure they are demonstrating understanding of the grade level Learning Targets.  Assignments and assessments for grades K5-8 will be documented in PowerSchool as “Collected”, “Incomplete”, or “Missing” for all courses. The purpose of maintaining records in PowerSchool is to provide students and families the ability to track progress on assignments and assessments. If a student has not demonstrated proficiency of a Learning Target, feedback will be provided along with an expectation that the student resubmit his/her work. 

Q: When are the assignments from Remote Learning due? 

A:  Due dates will be flexible to allow students to complete work at a reasonable and flexible pace.  Teachers will continuously update PowerSchool to reflect the most accurate and recent status of student progress as students complete and submit their work.  Teachers will offer students feedback in the form of commenting on documents, responding to and creating email communications, providing feedback in Google Classroom and personally connecting with families via phone.  If needed, students will have the opportunity to resubmit work after receiving feedback from their teacher.

Q:  Who do I contact if I have questions? 

A:  If you have questions about lessons, assignments or accessing the resources please contact your child’s teacher. If you have questions about troubleshooting technical issues or access to digital resources, please contact the Tech Help Line at (414) 525-6126 or by emailing help@ics-edu.org.  

tech help line
Call (414) 525-6126 or email: help@ics-edu.org
We will respond within 24 hours

academic staff

Q: What if I don’t know how to access PowerSchool? 

A:  Should you require assistance with PowerSchool login information, you can contact Ms. Lagoo at mlagoo@ics-edu.org or 414-525-6103.

Q: How can I reset my child’s password? 

A:  Should you require assistance with passwords, you can contact the Tech Help Line at (414) 525-6126 or by emailing help@ics-edu.org. Please include as much detail as possible in your email or phone message. Include a phone number so that the Tech Help Desk can get back to you quickly. Messages will be returned within 24 hours and in the order in which they were received.

Q: What happens if my child’s iPad or Chromebook won’t work? 

A:  School-issued equipment that is broken or failing to work appropriately should be submitted to the ICS IT Department for repairs. Do not take school-owned iPads to an outside computer service for any type of repair or maintenance. Please contact the Tech Help Line at help@ics-edu.org or call (414) 525-6126. Please include as much detail as possible in your email or phone message. Include a phone number so that the Tech Help Desk can get back to you quickly. Messages will be returned within 24 hours and in the order in which they were received.

Q: How much time should my child spend doing Remote Learning each day? 

A:  Remote learning does not mean that students will learn only by being online. Lessons and activities should be a balance of online and offline opportunities including: reading, writing, watching, creating, listening, reflecting, problem solving, engaging with peers via discussion boards and Google Docs, completing assignments, learning tasks, etc. 

The suggested times for student engagement on remote learning activities are as follows: 

  • Grades K4:  approximately 2.5 hours of learning each day (including specials)
  • Grades K5 – 5th grade: approximately 3 hours of learning each day (including specials)
  • Grades 6th – 8th grade:  approximately 3.5 – 4 hours of learning each day (including specials)

Q:  Are parents expected to be their child’s teacher during Remote Learning? 

A:  At ICS, we have always believed that parents are their children’s first teacher but that does not mean that parents are expected to replace teachers when their children are using Remote Learning. Remote Learning lesson plans are based on learning new material your child has probably not experienced yet.  Although parents can be a supportive resource for children at home, instruction will come from your child’s teachers. The lessons from his/her teacher will include directions, examples, and resources to support this new learning. 

Teachers and Interventionists will continue to have an integral role in your child’s learning experience, and they will be in contact with families each week, checking on how students are doing and how parents are feeling.  If your child comes to you with questions, please encourage him/her to utilize the resources from the lesson, or contact the teacher with specific questions.  

Q:  What about attendance – how will that be counted?

A:   Although daily attendance will NOT be recorded, teachers will be checking each day for student engagement in daily lessons. Teachers will keep track of student engagement through online discussion boards, email, submitted assignments, etc.  If a student is not completing and submitting work for several days, the teacher, as well as other support staff from ICS, will contact the student and/or family to check in. Student engagement for each child will be recorded each week by the school, so it is important that your child is completing assignments on a regular basis.

Q:  When is the last day of school for Indian Community School?

A:  The date of June 10, 2020 was chosen as the Last Day of School based on the information we had at the time we developed the Academic Calendar and distributed the ICS Remote Learning Guidebook. The date is subject to change as new information becomes available. We will communicate any date changes to parents and families as soon as we become aware of them.


tech help line

Call (414) 525-6126 or email: help@ics-edu.org
We will respond within 24 hours

administration

academic staff

language & culture teachers

instructional support

student/family support


student landing page

Resources for each grade level are available on our Student Landing Page Google Site.

This is also a great place for family members to learn more about the programs our students use at school.


google help

Need help with Google Docs, Drive, or Slides? The Google Help website will help you troubleshoot.

This is also a great resource for families to learn about all the programs our students use every day.

chromebook shortcuts

Common shortcuts to use when on the Chromebook.

Troubleshooting 101 – Quick fixes to get a Chromebook back on the right track at school.

1. Sign out and sign in

2. Shut down and restart – Hold down the power button for more than 3 seconds or power down using the shut down button in the Chromebook status window.  Restart.

3. Update Chrome OS – A Chromebook automatically checks for updates, but it is also possible to check for and install updates manually.

4. Collaborate with another student to find a solution.

5. Explore the problem with a teacher.

6. If these steps do not resolve the issue, please bring your Chromebook to the ICS Help Desk for repair, or have a teacher call X6126.

resources for families

wi dpi internet safety

“The Wisconsin Department of Public Instruction (DPI), in partnership with the Department of Justice (DOJ), are working to create awareness about Internet Safety.  This site provides a compilation of resources, tools, and information to empower all stakeholders (students, teachers, parents, and administrators) to make safe, smart and ethical decisions about technology use.  Over the last few years, there has been a shift from ‘acceptable’ to ‘responsible’ use of digital resources.  This shift is a change in expectation for use of technology in and out of the classroom.  Keeping kids safe online is a fundamental goal of school districts, the Wisconsin Digital Learning Plan, and the Wisconsin Information and Technology Literacy Standards. Technology is a way of life for today’s students and we all need to be sure we support their safe and responsible use of digital resources.” https://dpi.wi.gov/internet-safety

connect safely

By families; for families: A growing collection of short, clearly written guidebooks that help parents and families understand apps, services and platforms popular with kids and teens.

family safety online institute

The Family Online Safety Institute is an international collective that offers parents and families resources to understand the potential risks and harms, as well as the rewards of our online lives.

family link by google

Family Link can help you set certain ground rules about technology, and allows you to pre-approve a list of apps and services your child can use. This does require an email address for your student.

cyberwise

Learn about digital citizenship, Internet safety, security, privacy, cyber bullying, sexting, reputation management and more so you can help kids embrace technology safely and wisely.

common sense media family resources

Common Sense Media is our digital citizenship program at ICS. This site will provide parent and family resources to help navigate students who are growing up in an increasingly complex digital world.

ICS Remote Learning Guidebook 4.2.20